Privacy Policy

Introduction

At Wraxo Zwipu, we understand that your personal information is valuable and deserves protection. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our financial education services. We're committed to transparency about our data practices and your rights as a user.

By accessing wraxozwipu.com or using our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our services.

Information We Collect

We collect several types of information to provide and improve our services. The information we gather falls into these categories:

How We Use Your Information

Your information helps us deliver better services and improve your experience. We use collected data for these specific purposes:

• Providing educational content and resources tailored to your interests
• Responding to your inquiries and providing customer support
• Sending educational newsletters and updates about our services
• Analyzing website performance and user behavior to improve functionality
• Complying with legal obligations under Vietnamese data protection laws
• Detecting and preventing fraud or unauthorized access to our services
• Personalizing your experience based on your learning preferences

We process your data based on legitimate business interests, your consent, or legal requirements. You can withdraw consent at any time by contacting us directly.

Your Rights and Choices

Under Vietnamese data protection regulations and international privacy standards, you have several rights regarding your personal information:

To exercise any of these rights, contact our privacy team at help@wraxozwipu.com. We'll respond to your request within 30 days and may need to verify your identity before processing.

Data Security and Protection

We take data security seriously and implement multiple layers of protection to safeguard your information. Our security measures include:

• SSL encryption for all data transmitted between your device and our servers
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure data centers with physical and digital protection measures
• Regular backups stored in encrypted, secure locations
• Staff training on data protection and privacy best practices

While we implement strong security measures, no internet transmission is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary by data type:

• Account information: Retained while your account is active, plus 3 years after account closure
• Communication records: Kept for 2 years from the last interaction
• Website analytics data: Aggregated data retained for 5 years, individual data for 26 months
• Legal compliance data: Retained as required by Vietnamese financial regulations

When retention periods expire, we securely delete or anonymize your data. You can request earlier deletion, though we may need to retain certain information for legal compliance.

Third-Party Services and Sharing

We work with trusted third-party providers to deliver our services effectively. We may share your information with:

• Analytics providers (like Google Analytics) for website performance insights
• Email service providers for delivering newsletters and communications
• Cloud hosting services for secure data storage and website functionality
• Legal and regulatory authorities when required by Vietnamese law

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. We use several types of cookies:

• Essential cookies: Required for basic website functionality and security
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and personalization choices
• Marketing cookies: Used to deliver relevant content and measure campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.

International Data Transfers

While our primary operations are based in Vietnam, some of our service providers may process data in other countries. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent protection levels
• Binding corporate rules for multinational service providers
• Your explicit consent for specific transfer purposes

Children's Privacy

Our services are designed for adults seeking financial education. We do not knowingly collect personal information from children under 18 years old. If we discover that a child has provided personal information, we will delete it immediately.

If you're a parent or guardian and believe your child has shared personal information with us, please contact us immediately so we can remove the information and terminate any associated accounts.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through:

• A prominent notice on our website homepage
• Email notification to registered users
• Updated "last modified" date at the top of this policy

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy changes indicates your acceptance of the updated terms.